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Web to SMS

These are simple to use Web interfaces that allow you to communicate instantly with individuals or groups via bulk SMS messaging. It provides two-way messaging allowing you to receive SMS replies to an inbox.

Web to SMS has several user-friendly features for sending SMS messages using your Internet browser. You can log on to Web to SMS wherever you have access to the Internet - at work, home, hotel, Internet café or WIFI hotspot.

The following features are available with most Web to SMS solutions:

Phonebooks

Using the phonebook you can set up a database of names and mobile phone numbers to access and edit online. The database normally resides behind a highly secure firewall. The online phonebook can be used to arrange contacts into groups. Groups ensure that only targeted users receive messages. Existing databases (e.g. in MS Excel) of mobile phone numbers and personalized messages can be uploaded to the groups created on your account.

Message history with status reports

Use your Message History to find out to whom, when and how many messages you have sent and what their current status is. You can also view what messages you have scheduled to send later.

Scheduling messages for a future date

With scheduled messaging you can set messages to go out from minutes into the future to days, to weeks and even years into the future.

Upload unique messages from file

This feature allows you to send an individual message to multiple people via a text file upload. Prior to sending you will need to create a Text (Tab delimited) File that contains each cellular number and the unique message.

Inbox folder

View the replies you receive to an SMS in your inbox. You can also download the inbox to store the messages.

Purge Failed Numbers

Use a Failed Number Purge to maintain your phonebook groups. This allows you to purge numbers based on a chosen number of consecutive SMS delivery failures.

Controllable sender ID

You can set who the SMS is from, to either a mobile number or up to 11 alphanumeric characters (e.g. MyCompany). This feature is available on most routes.

SMS Merge

Personalize your message when sending SMS messages to groups. While composing an SMS message to send to a group, all you have to do is click a button for First Name and/or Surname and when you send your message the system will automatically place the required information from your Online Phonebook into the message. It is that easy, and it will give your messages more credibility.

SSL Encryption

Most Web to SMS solutions provide secure messaging using SSL encryption technology.

Email to SMS

Email to SMS allows you to use your email client (MS Outlook, Gmail or any other email client) to send and receive SMS messages. Using an application such as NMS Adaptive's Desktop SMS each user is provided with a license. A GSM modem is required in the mail server and text message credits can be bulk-bought from companies, such as Kapow - who specialise in providing this service.

How it works

This is a great interface for people comfortable with using email. It also allows for multiple people to use the system - a powerful tool for office communication. Once registered follow the email setup steps and you are ready to send from your email client. Replies to an SMS can automatically be forwarded to an email address of your choice.

This feature allows you to extend SMS to your desktop. By using your email client to send SMS's you can easily communicate with one person or groups of people while using a familiar interface. This page allows you to enter in one or more email address that you will send from for Email to SMS.

As this is a 2way platform, responses to the SMS will be sent to the email account of your choice. When you respond to these reply emails they will automatically be converted back to an SMS and sent to the responder's phone.

HTTP to SMS

The EAPI (Electronic Application Programming Interface) allows your organization to SMS enable your own applications.

The EAPI can be used for tasks from automatic notification to message delivery status. The EAPI is based on simple HTTP requests. Data is by default returned to you in a pipe-delimited (|) format, and you can generally submit everything you need to as simple query parameters.

Action

If you require any further information about setting up this service please contact us on 0800 970 9751 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it {\tabs}

 

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NMS Adaptive SMS Text Messaging lets you manage e-mail, fax and SMS Text messages in the same efficient and professional way that you handle telephone calls. Adaptive messaging can deliver partially or fully automated, self-service information systems to keep your customers better informed, while reducing operating costs.

How Adaptive’s SMS Messaging works

Adaptive’s SMS Messaging is a message management solution designed to make Contact Centre users more productive when dealing with message work. Using Adaptive Messaging, messages can be received, routed into queues and automatically distributed to the next available appropriate user.

Adaptive’s SMS Messaging includes all the client software your users need to handle messages to your business. This means that corporate messages can be kept separate from internal company e-mails.

The SMS Messaging also includes a rules manager for messages. This determines what happens to a message when it arrives. The options include:

• Send an automatic reply, acknowledging receipt of the customer's message.


• Prepare a context sensitive draft reply, which is then presented to the user. To reply to the customer's message, the user simply reads, edits (if necessary) and approves the reply, then sends it with a simple click. Users of Adaptive Messaging have reported that using draft replies has reduced the time taken to reply to customer messages by half.


• Prepare a fully automated, context sensitive reply to a message and automatically send it to the customer. One example of this is an automated e-mail or SMS-based service enabling your customers to enquire about the status of their orders. The Adaptive message rules can be configured to recognize the request, look up the status in your orders database and automatically send a reply containing the relevant information.

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Adaptive Messaging includes a central message database, in which all sent and received messages are stored. Contrast this with traditional e-mail clients, which store sent items on each user's local computer, making it very difficult to trace all messages from or to a specific customer.

The message database browser enables users and managers to search easily for messages. One useful feature is the ability to search for all messages related to a specific customer, with a single click. You can also search for all messages or messages sent by a specific user and many other search criteria.

Adaptive Messaging keeps records of all user and message activity. The system includes a powerful reporting system, providing real-time and historical management reports.

For example you can keep a display on screen showing how many messages are waiting in each queue and how old the oldest message is. This helps with service level management. You can also keep a real-time user report on screen, showing exactly what each user is doing and how long they have been doing it.

Adaptive Messaging also delivers comprehensive historical reporting. Reports detailing service levels queue volumes, individual and team productivity and much more are all readily available. You can even export report data for use in other applications.

Adaptive messaging works with all industry-standard e-mail systems including Microsoft Exchange, Lotus Domino and Linux-based e-mail servers.

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Who can use SMS Messaging?

If your company or department receives more than 100 messages a day to a generic e-mail account like sales@ or service@, or you have a team of people who deal with customer e-mails, then, Adaptive Messaging is a must and is ideal for all kinds of call and contact centres.

Adaptive Messaging is also used by organisations to provide e-mail or SMS self-service applications. Applications include letting customers check an order status, stock availability, property details, airline flight arrivals, job availability and field service engineer status and arrival time.

What does it mean for business?

• Automated message processing reduces the number of messages that require user attention.
• User productivity tools increase the work that each user can do each day.
• Centralised message database keeps track of all customer contact and gives you an audit trail.
• Better management reporting leads to higher work quality and improved customer service.

Action

Do you have an application where SMS Messaging would be of benefit? To discuss it more fully please contact us on 0800 970 9751 or email us This e-mail address is being protected from spambots. You need JavaScript enabled to view it